Terms of Sale for Iona HR Consultancy Ltd

Introduction

These Terms of Sale outline the conditions under which you (the Client) can purchase services from Us (Iona HR Consultancy Ltd). Please review them carefully. We are committed to providing exceptional customer service and ensuring clarity regarding your rights related to your purchase.

Iona HR Consultancy Ltd is a UK-based company specialising in HR consultancy services. Our Terms of Sale are governed by UK legislation. It is crucial to understand that:

1. Purchasing our HR consultancy services or resources does not establish a solicitor-client relationship, and our services should not be construed as legal advice.

2. Upon purchase, you will receive immediate access to our HR resources or consultancy services. By completing the purchase, you confirm your express consent to receive immediate access. In doing so, you waive your right to cancel the purchase or receive a refund if you change your mind. If you believe you have selected the wrong service in error, please contact us, and we will assist you in transferring the value of your purchase to the appropriate service.

3. Our HR consultancy services and resources are designed in accordance with UK employment law. We do not guarantee their suitability or accuracy for other jurisdictions.

Our website's Terms of Use and Privacy Statement can be found on separate pages.

We strive for your complete satisfaction with your purchase. If you have any questions, please don't hesitate to contact us.

Purchase Terms for HR Resources and Consultancy Services

Digital Downloads

Our HR resource shop offers businesses cost-effective tools to manage their human resources effectively. Details and contents of each specific resource are available on the sales page at the point of purchase.

When you purchase an HR resource or consultancy service, you gain instant access to digital copies of the documents and/or consultation scheduling. You will receive HR templates as Microsoft Word documents along with a PDF providing supporting information. You can download and save these documents to your device. As you receive these files instantly, you are not entitled to a refund, so please ensure you are purchasing the correct product or service for your needs.

If you contact us via social media or email before making a purchase, we will endeavour to recommend the most suitable resource for your needs. However, we cannot guarantee that the recommended resource is appropriate for you or your business, and we cannot provide legal advice.

We reserve all rights to our intellectual property for both customized and non-customized products and services. While you may use the download digitally or print a copy for personal use, you are not permitted to copy, distribute, adapt, edit, or share any of our products with third parties.

For technical issues with downloads or access, please email us at [email protected]

Refund requests should be emailed to [email protected]. All refunds are provided in accordance with your statutory rights.

Using our HR Resources and Consultancy Services

Our HR documents are templates that you can review and amend to include your own business details. Before implementing these templates, you should edit them for your specific business needs.

The templates contain square brackets where you need to enter your company information. Ensure all square brackets are replaced with your details before use.

Read the 'Guidance Notes' for each template to understand how to best protect your business and to identify key elements and specific wording that reflect statutory requirements. These sections are mandatory and should not be altered.

We provide estimated timescales for document customisation on our sales pages. These are for guidance only, and we do not guarantee that you will be able to personalise your documents within a set time period.

If you have any doubts about editing or using our templates, seek professional advice.

Our consultancy services are designed to provide HR information and guidance. They should not be construed as legal advice. All information should be considered generic, and for personalised advice or support, you should consult with a HR professional.

Purchase Terms for Bespoke HR Services

For bespoke services such as custom HR policy drafting or specific consultations, we will agree on timescales in advance. We do not release custom HR documents or reports until payment has been made. Typically, we require 10-14 days from the date of payment to prepare your documents. In some cases, we may require longer, and we will confirm the timescales for your bespoke project before you make your purchase.

If we need to extend timescales for delivery, we will contact you immediately to discuss.

Law and Jurisdiction

These terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England shall have exclusive jurisdiction to settle any such claim or dispute.