Iona HR Blog

Smart HR solutions that help your business succeed and your people thrive

How to Handle a Client Complaint About Your Team

How to Handle a Client Complaint About Your Team

Lisa Thompson
Published on: 04/12/2025

A practical guide for small businesses on how to handle client complaints about staff. Learn the steps to stay fair, protect relationships and keep a consistent process that prevents issues from escalating.

Management Guides
Supporting an employee through bereavement: what do you need to know?

Supporting an employee through bereavement: what do you need to know?

Lisa Thompson
Published on: 27/11/2025

Supporting a grieving employee is about balancing compassion and business needs. Learn your legal obligations, what a good bereavement policy includes, and how a thoughtful approach protects both your people and your business.

Business Strategy
Don’t get caught out: Is my freelancer actually an employee?

Don’t get caught out: Is my freelancer actually an employee?

Lisa Thompson
Published on: 20/11/2025

Freelancers can be a smart move for small businesses, but misclassifying them as self-employed when they’re really employees can lead to tax issues, back pay and tribunal claims. Learn how to check employment status and protect your business.

Business Strategy
How to handle negative feedback during an exit interview

How to handle negative feedback during an exit interview

Lisa Thompson
Published on: 13/11/2025

Handle negative feedback in exit interviews calmly and professionally. Learn how to analyse it, act on it and improve retention.

Business Strategy

Practical, strategic HR support that helps your business thrive.

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