A practical guide for small businesses on how to handle client complaints about staff. Learn the steps to stay fair, protect relationships and keep a consistent process that prevents issues from escalating.
Supporting a grieving employee is about balancing compassion and business needs. Learn your legal obligations, what a good bereavement policy includes, and how a thoughtful approach protects both your people and your business.
Freelancers can be a smart move for small businesses, but misclassifying them as self-employed when they’re really employees can lead to tax issues, back pay and tribunal claims. Learn how to check employment status and protect your business.
Handle negative feedback in exit interviews calmly and professionally. Learn how to analyse it, act on it and improve retention.
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